Who Should Attend?
All levels of staff from the front-liners to senior managers
Can also be conducted separately for Managers and non-Managerial staff
Course Price
$1,200 /per pax
Methodologies
Lectures, Experiential learning activities, Outdoor activities, Group and actual work discussions
Course Duration
4 Days (32 hours)
Full-Time/Part-Time
This is an attitudinal program aim altering the values and belief system of individuals. It addresses the importance of Service and how to adopt a customer-focused mindset to deliver excellent service.
Course Objective
At the end of the Service Champion course, participants will be able to:
- Understand the importance and meaning of Service
- Examine how their individual attitude and behaviour impact Service Level
- Adopt a customer-focused mindset to achieve service excellence
Unique Benefits
- Pre and Post Staff Evaluation System
- Simulated environment for self-reflection on their service attitude
- Foster better understanding and bonding between individuals and departments
Course Content
The Service Champions training would cover the following areas:
Service Excellence Mindset
- Module 1: Service Mind Map
- Module 2: The Service Mindset
Service Principles
- Module 3: KISSES for customers
- Module 4: Image & Impression
Service Action
- Module 5: Service In Action
- Module 6: Service Partnership
Moment of Truth
- Module 7: Service Commitment
- Module 8: Dialogue with Management
