Our list of consultancy services for business and service excellence showcases a wide range of categories.
You may click on the desired category at the top bar to filter through categories.
Set Service Standards & Audit
Set Service Standards & Audit Service Interventions What is it? Service Standards define the service that a customer is entitled to receive. It ensures that a standard service process, system […]
Strategic Direction
Strategic Direction Service Interventions What is it? To articulate the future, purpose, beliefs and values of the organisation. The Development of Mission, Vision and Core Values Statements The Development of […]
Service Strategy
Service Strategy Service Interventions What is it? A plan to differentiate your service from your competitors. It clearly defines what service excellence means. Differentiate your service from your competitors. It […]
Business Excellence (BE) Consultancy
Business Excellence (BE) Consultancy Business Excellence What is it? Spring Singapore BE’s initiative helps organisations develop and enhance their management capabilities, so as to achieve high performance and be more […]
Service Road Map
Service Road Map (YES S.I.R.) Service Interventions What is it? The Crafting of a Service Road Map using “YES S.I.R.” Service Roadmap depicts a discipline approach towards Service. This practitioner’s […]
Mystery Audits
Mystery Audits Service Measurement What is it? Conduct of mystery audit on specific touch-point or process by trained auditor, with summary report on overall service level and recommendation for service […]
CaseTrust for Spa & Wellness
CaseTrust for Spa & Wellness CaseTrust Accreditation What is it? Our CaseTrust consultancy services help local spa & wellness businesses in Singapore to get CaseTrust certified. CaseTrust is a certification […]
Service Recovery System
Service Recovery System Service Interventions What is it? This consultancy aims to build the fundamentals that support empowerment and recovery actions during service breakdowns. This intervention is a “must have” […]