Mystery Audits

What is it?

Conduct of mystery audit on specific touch-point or process by trained auditor, with summary report on overall service level and recommendation for service improvement.

Identify Service Gaps so that specific areas of weakness can be addressed immediately.

Why Conduct Mystery Audits?

Mystery shoppers provide un-biased feedback about their customer service experience. This feedback will help organisations measure their current service level, providing the areas of improvement in systems and training and  their employees

Our Unique Proposition:

Audit criteria will be deisgned with sound relaible service measurement tool, specifically to meet objective of audit.