Set Service Standards & Audit
What is it?
Service Standards define the service that a customer is entitled to receive. It ensures that a standard service process, system and manner is constantly and consistently delivered. Standards integrated into the job scope convey the clear directive that service is an imperative. These standards enhance the Standard Operating Procedures (SOP) and form the basis for training and audit.
We help set service standards that ensures a standard service process, system and manner is constantly and consistently delivered.
Why Set Service Standards & Audit?
For organizations without any service standards in place, the level of service given varies according to the motivation, personality and experience of the service staff.
Typically, excellent service hinges on positive and well trained staffs. In reality, shortage of staff and lack supervision can easily demotivate even a good staff.
Setting Service Standards creates a benchmark for the staffs to conform to, thus correcting and elevating service attitudes. If there is an existing set of service standards in place, staff are clear and informed on their individual and collective service roles.
Built into the staff performance, recognition and reward system, staff will be more compelled to deliver excellent service.
Thus, customers’ experiences will not vary greatly from one service personnel to the other.
Our Unique Proposition:
We ensure a reliable and robust foundation which is paramount to the establishment of Service Standard.
We also provide practical advices and guidance on service settings and systems that support it.
