About Us

Learn why we are the best Service Excellence Training & Consultancy firm 

Vision

"A world where people serve one another with love"

We want to be your partner in creating such a world.

Mission

"Making Service Work for You"

For Your Customers :
“Create experiences for your customers and keep them running back to you!”

For Your Staff :
“People who serve with passion and pride!”

For Your Company :
“Loyal customers and happy staffs elevate your company’s image and revenue!”

Core Value

"Love"

Loving one another while working together.

Loving our job and enjoying what we do.

Loving and appreciating our customers.

Our Story

WHO ARE WE?

ServiceWorks is a service consulting and training firm. We are experienced practitioners in Service Excellence, and are now a team of people passionate to share our knowledge and experiences. We value integrity at work and high business ethnic.

WHY WE DO IT?

The spirit of Love is our core foundation in which individuals and organisations live and work together for the common good.

We consider it our role to build a more gracious society.
To groom the next generation of service practitioners.

ASSOCIATES & TRAINERS

ServiceWorks has more than 30 associates and trainers who where all well established practitioners; each specialized in their own fields of training, human resource management and development, service management and business operations.

FOUNDER

Driven by a deep passion and belief in Service Excellence, Stella Lim compiled a track record of more than 15 years of consultation and workshops for senior management with diverse cultural backgrounds from USA, China, Taiwan, Indonesia, Malaysia and Hong Kong. She was a key mover in the beginnings of Service Improvement initiatives of STB, SPRING and the Service Excellence WSQ SE framework of WDA. She founded ServiceWorks in 2002 to fulfill her vision to create a world where people serve one another with love.

Achievements

Improved Service Standards

We have developed and implemented service standards for industries such as tourism, travel, retail, healthcare, hospitality, spa and wellness . All showed at least 20% improvement in the service performance and customer satisfaction

Helped More than 200 clients attain Service Accreditation and Certification

We helped more than 200 clients improve service, attained service accreditation and certifications in Singapore, such as the Service Class Certification and CaseTrust Accreditations

Trained more than 10,000 number of participants.

We conducted talks, Seminars and workshops for CEO, Senior executives, Managers, supervisors and all levels of staff both in Singapore, China, Hongkong, Indonesia and Malaysia

We Groom and Certify Consultants

ServiceWorks has been the breeding ground for budding consultants to grow. More than ten consultants with ServiceWorks were sponsored and certified as PMC (Practicing Management Consultant) within 2 years when PMC certification was introduced in Singapore.

Credentials & Qualifications

Approved Training Organisation by SSG

We provide WSQ and non WSQ Training programs under SSG. We are also one of the pioneering companies to develop WSQ Service Excellence programs with WDA (Workforce Development Agency)

Certified Consultants & Trainers

Our consultants are PMC (Practicing Management consultant) certified. Our trainers has ACTA (Advanced certificate in Training and Assessment) and/or Degree holder in Training and development.

Approved Provider for EDG by Enterprise Singapore.

Our firm is approved by Enterprise Singapore to provide consultancy services that are funded by the government, such as the Enterprise Development Grant or EDG (previously known as CDG - Capability Development Grant)

Appointed Consultants for CaseTrust Accreditation

Serviceworks is approved and appointed by Consumer Association of Singapore (CASE) to provide Consultancy Service in CaseTrust Accreditation.

Best Service Excellence Training Consultancy Firm!