Making Service Work For You
Start Right Approach
Want to improve service but don't know where to begin and what to do? We provide free consultancy with our "Start Right Approach"
Service Interventions
Every activity or program to improve service needs to be systematically planned and integrated with the organisational processes. See types of Service Interventions that improve Service.
Service Diagnosis
What do you need to diagnose in order to improve service? Organisational Systems? Service Practices? Service Standards?
Training Programmes
We Provide both WSQ Service Excellence and (non WSQ) Signature programs of ServiceWorks. Our methodology will impact people and show results.
Service Measurement
What is your service level? Did you improve in Service?
Find out how Service is Measured.
Coaching & Retainer
Service Excellence is a never ending journey. We want to to support you all the way.
Why ServiceWorks?
SpecializedCertifiedApproved & AppointedTrack Record
Niche In Service Excellence
We specialize in providing a holistic approach towards Service Excellence. Every intervention and training program designed for our clients are planned systematically and are well integrated with the company structure and processes.
Practitioners Perspectives
Our founder and key consultants knowledge about the pitfalls and determinants to Service Excellence was not gained from observation but from being practitioners in the service industry. Passion has been the driving force that propelled the founder to pioneer a consultancy firm niche in service excellence for the last for 15 years.
Certified Consultants
Our consultants are PMC (Practicing Management Consultant) certified. Senior and lead consultants are certified assessors and consultants in Business Excellence . Trainee consultants are associate PMC.
Certified Trainers
All our Adult Educators have ACTA ( Advanced certificate in training and assessment) as their minimum qualification before they can conduct our WSQ - Service Excellence Programme. We select only Top Notch trainers who are experienced in facilitating adult learning for our ServiceWorks Signature Program.
Approved Training Organisation by WDA
ServiceWorks is one of the pioneering Approved Training Organisation (ATO) to offer Singapore Workforce Skills Qualifications (WSQ) by WDA in Service Excellence
Approved provider for CCI and ICV
ServiceWorks is approved and appointed by SPRING Singapore to provide consultancy services under the Customer Centric Initiative (CCI) and the Innovation Capability Voucher (ICV) scheme
Approved Consultants for CaseTrust Accreditation
Serviceworks is approved and appointed by Consumer Association of Singapore (CASE) to provide Consultancy Service in CaseTrust Accreditation.
Trained more than 10,000 number of participants
Experienced in Training, ServiceWorks has successfully trained participants across various industries, such as Retail, F&B, Hospitality, Travel, HealthCare, Spa & Wellness and Government Sector.
Helped more than 200 businesses Improve Service
We have worked with more than 200 businesses to
start up Service Excellence and to attain Service recognition and accreditation as a company.
Testimonials
A very refreshing and meaningful session.
Senior Manager
Spore Tourism Board (STB)I would recommend my colleague to attend the course, as it definitely will help in our daily...Read more
Manager
NTUC Club (National Trade Union Congress)ServiceWorks brings a holistic approach and yet practical framework.
Senior Manager
STADAThank you very much! To many organizations, the journey to define Vision, Mission and value has...Read more
Yeo Guat Kwang
Member of Parliament, SingaporeA very successful launch of our Mission Vision and Values. Team participation was good and energy...Read more
Robert Koh
Director / Senior General ManagerOur deepest appreciate of your excellent facilitation for CASE Retreat. Your professionalism...Read more
Seah Seng Choon
Executive Director
Popular Services
Casetrust Accreditation - Standard Consultancy
February 02,2017 / 0 CommentsCaseTrust is an accreditation scheme set by CASE (Consumers Association of Singapore)....
Mystery Audits
January 01,2015 / 0 CommentsConduct of mystery audit on specific touch-point or process by trained auditor, with summary...
Provide Go The Extra Mile Service
December 30,2014 / 0 Comments(WSQ SVCFCS101C1) This Go the Extra Mile training course unit covers knowledge and...
Demonstrate Service Vision
December 30,2014 / 0 Comments(WSQ SVCFLS101C1) On completion of this unit, the learner will have the knowledge...
Handling Difficult Situations
December 30,2014 / 0 CommentsThis program address the mindset, emotional intelligence of the learner when handling...
Service Standards Training
December 30,2014 / 0 CommentsThis workshop equips participants to set service standards for their organisation. At...