Niched In Service Excellence Consultancy

Specialized In Service Quality Training

Making Service Work For You

Service Diagnosis

Service Measurement

Service Intervention

Training & Workshops

Coaching & Retainer

"Service Excellence does not happen by chance. It has to be Planned and Integrated"


Training Programmes

Our various programs cover the depth and breath of Service Excellence for all levels of staff.

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Consultation Services

Niched in Service Excellence Consultancy. Our approach is systematic and integrative

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Making Service Work For You

Start Right Approach

Want to improve service but don't know where to begin and what to do? We provide free consultancy with our "Start Right Approach"

Service Interventions

Every activity or program to improve service needs to be systematically planned and integrated with the organisational processes. See types of Service Interventions that improve Service.

Service Diagnosis

What do you need to diagnose in order to improve service? Organisational Systems? Service Practices? Service Standards?

Training Programmes

We Provide both WSQ Service Excellence and (non WSQ) Signature programs of ServiceWorks. Our methodology will impact people and show results.

Service Measurement

What is your service level? Did you improve in Service?
Find out how Service is Measured.

Coaching & Retainer

Service Excellence is a never ending journey. We want to to support you all the way.

Why ServiceWorks?

SpecializedCertifiedApproved & AppointedTrack Record

Niche In Service Excellence

We specialize in providing a holistic approach towards Service Excellence. Every intervention and training program designed for our clients are planned systematically and are well integrated with the company structure and processes.

Practitioners Perspectives

Our founder and key consultants knowledge about the pitfalls and determinants to Service Excellence was not gained from observation but from being practitioners in the service industry. Passion has been the driving force that propelled the founder to pioneer a consultancy firm niche in service excellence for the last for 15 years.

Certified Consultants

Our consultants are PMC (Practicing Management Consultant) certified. Senior and lead consultants are certified assessors and consultants in Business Excellence . Trainee consultants are associate PMC.

Certified Trainers

All our Adult Educators have ACTA ( Advanced certificate in training and assessment) as their minimum qualification before they can conduct our WSQ - Service Excellence Programme. We select only Top Notch trainers who are experienced in facilitating adult learning for our ServiceWorks Signature Program.

Approved Training Organisation by WDA

ServiceWorks is one of the pioneering Approved Training Organisation (ATO) to offer Singapore Workforce Skills Qualifications (WSQ) by WDA in Service Excellence

Approved provider for CCI and ICV

ServiceWorks is approved and appointed by SPRING Singapore to provide consultancy services under the Customer Centric Initiative (CCI) and the Innovation Capability Voucher (ICV) scheme

Approved Consultants for CaseTrust Accreditation

Serviceworks is approved and appointed by Consumer Association of Singapore (CASE) to provide Consultancy Service in CaseTrust Accreditation.

Trained more than 10,000 number of participants

Experienced in Training, ServiceWorks has successfully trained participants across various industries, such as Retail, F&B, Hospitality, Travel, HealthCare, Spa & Wellness and Government Sector.

Helped more than 200 businesses Improve Service

We have worked with more than 200 businesses to
start up Service Excellence and to attain Service recognition and accreditation as a company.


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